2490408 Ontario Inc., DBA Rose Rocket (“Rose Rocket”) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.
We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and Ontario’s accessibility laws.
Rose Rocket understands that obligations under the AODA and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
Rose Rocket is committed to complying with both the Ontario Human Rights Code and the AODA. Rose Rocket is committed to excellence in serving all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.
We will ensure that our employees are trained and familiar with various assistive devices we have on-site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.
We will always take into account a person’s disability when communicating with them and understand the method of communication that works for them.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and third parties.
When we can’t identify that an animal is a service animal, we might ask for documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a labeled harness or a vest, or when it helps the person perform certain tasks.
A regulated health professional is defined as a member of one of the following colleges:
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:
A support person can accompany the person with a disability on our premises. In certain cases, Rose Rocket might require a person with a disability to be accompanied by a support person for the health or safety reasons of:
Before making a decision, Rose Rocket will:
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Rose Rocket will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be made publicly available via email.
Rose Rocket will provide accessible customer service training to:
Employees will be trained on accessible customer service within two months after being hired.
Training includes:
Employees will also be trained when changes are made to our accessible customer service policies.
We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.
Rose Rocket welcomes feedback on how we provide accessible customer service so we can identify barriers and respond to concerns. You can give us your feedback by speaking to a member of management.
Customers who wish to provide feedback on the way Rose Rocket provides goods, services or facilities to people with disabilities can provide feedback via email.
All feedback, including concerns, will be handled by the VP of People in our Human Resources team:
Customers can expect to hear back within 15 business days.
Rose Rocket will make sure our feedback process is accessible to people with disabilities by providing accessible formats and communication supports, on request.
In addition to posting this policy on our website, Rose Rocket will notify the public that documents related to accessible customer service are available on our Health and Safety bulletin boards on the third floor of our Toronto headquarters near the printers.
We have a process for receiving and responding to feedback and the process is accessible to persons with disabilities upon request.
We communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports:
Rose Rocket will promptly provide or arrange for the provision of accessible formats. These supports include, but are not limited to:
We will consult with the person making the request to determine the suitability of an accessible format or communication support. If we determine that information or communications are unconvertible, the organization shall provide the requestor with:
We will also meet internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
At Rose Rocket, we are committed to providing equal opportunities for all individuals, including those with disabilities. We notify all employees, job applicants, and the public that accommodations can be made during the recruitment and hiring process. Job applicants are individually notified when they are selected to participate in an assessment or selection process that accommodations are available upon request. We consult with the applicants and provide or arrange for suitable accommodation.
Upon making offers of employment, we notify successful applicants of our policies for accommodating employees with disabilities. We also notify our staff that supports are available for those with disabilities as soon as practicable after they begin their employment. We provide updated information to employees whenever there is a change to existing policies on the provision of job accommodation that takes into account an employee’s accessibility needs due to a disability.
Rose Rocket consults with employees when arranging for the provision of suitable accommodation in a manner that takes into account the accessibility needs due to disability. We also consult with the person making the request in determining the suitability of an accessible format or communication supports specifically for information that is needed in order to perform the employee’s job and information that is generally available to employees in the workplace.
Where needed, Rose Rocket provides customized emergency information to help an employee with a disability during an emergency. With the employee’s consent, we provide workplace emergency information to a designated person who is providing assistance to that employee during an emergency. We provide the information as soon as practicable after we become aware of the need for accommodation due to the employee’s disability. Rose Rocket reviews the individualized workplace emergency response information when the employee moves to a different location in the organization, when the employee’s overall accommodations needs or plans are reviewed, and when the employer reviews its general emergency response policies.
We have a written process to develop individual accommodation plans for employees and for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work. Our performance management, career development, and redeployment processes take into account the accessibility needs of all employees.
Any policies of Rose Rocket that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
This document is publicly available. Accessible formats are available upon request.